Terms of Service

By accessing or using our website, submitting an enquiry, or entering into a service agreement with Avensera, you confirm that you are at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or your organisation.

If you do not agree to these Terms, please do not use our website or services.

Avensera provides digital services including web design, web development, product design, AI automation and integration, growth marketing, and brand identity design. The specific scope, deliverables, timeline, and pricing for any engagement are defined in a separate written proposal or service agreement signed by both parties.

We reserve the right to decline any project or engagement at our discretion.

Client ownership: Upon receipt of full payment for a project, Avensera assigns to the client full ownership of all custom deliverables created specifically for that project, including source code, design files, and written content, unless otherwise agreed in writing.

Third-party components: Deliverables may incorporate open-source libraries, stock assets, or third-party tools. These remain subject to their respective licences and are not transferred to the client as proprietary assets.

Avensera IP: Our proprietary frameworks, internal tooling, methodologies, and pre-existing assets remain the exclusive intellectual property of Avensera and are not transferred to clients.

Portfolio rights: Unless explicitly agreed otherwise in writing, Avensera reserves the right to display completed client work in our portfolio and marketing materials.

Payment terms are specified in the individual project proposal or service agreement. Unless otherwise stated:

• A deposit (typically 50%) is required before work commences
• The remaining balance is due upon project completion and prior to final delivery
• Invoices are payable within 14 days of issue
• Late payments may incur interest at 2% per month on the outstanding balance

All fees are exclusive of applicable taxes (VAT, GST, etc.) unless stated otherwise.

Each project proposal specifies the number of revision rounds included. Requests that fall outside the agreed scope — including additional features, redesigns, or changes to previously approved work — will be quoted and billed separately.

Avensera is not responsible for delays caused by the client's failure to provide timely feedback, content, or approvals.

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives the termination of the service agreement. Neither party will disclose the other's confidential information to third parties without prior written consent, except as required by law.

To the maximum extent permitted by applicable law, Avensera's total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total fees paid by you in the three months preceding the claim.

Avensera shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.

Avensera warrants that services will be performed with reasonable skill and care in accordance with industry standards. We do not warrant that deliverables will be error-free or that results (such as search engine rankings, conversion rates, or revenue) will meet specific targets.

The website and its content are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

Either party may terminate a service agreement with 14 days' written notice. Upon termination:

• The client is liable for payment of all work completed up to the termination date
• Avensera will deliver all completed work product upon receipt of outstanding payment
• Deposits are non-refundable unless Avensera terminates the agreement without cause

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in writing.

For clients based in the United States, disputes may alternatively be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated Terms. For active service agreements, material changes will be communicated directly.

If you have any questions about these Terms, please contact us: